Returning or Exchanging Your Order
We understand that shopping online can be tricky - especially when getting a sense of glaze color. If you’re ordering a large dinner set and are undecided on color, we recommend first purchasing a small item like our Extra Small Potter’s Bowl or Toddler Cup in the colors you’re curious about to see the glazes in person. East Fork is not responsible for shipping fees if you receive an item you don’t like. This includes but is not limited to glaze preference or form preference.
Please email us at firstname.lastname@example.org with your intention to return or exchange within 3 days. Drop your return in the mail within 20 days of receiving.
If you believe you have been sent an item that should be considered a second, please send us a photograph so we can assess the pottery and decide the next steps.
If you received a piece of pottery as a gift and would like something different, you’re more than welcome to send it back to us for a store credit.
If you aren’t as in love with a glaze color as you thought you’d be, you can send it back our way. You can either exchange the item for something else or return it for a full refund.
If there’s an item missing from your order, please send us an email so we can get you your pots!
If your pottery arrives broken, please take a photograph of the damage!! Email us these photos and we’ll get a replacement out to you as quick as humanly possible.
Unless you are returning or exchanging an item that arrives defective or damaged, you will be responsible for shipping costs. Please note: the responsibility for getting breakable items back to us safely falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition. If you’re worried about your packaging skills, bring your returns to a trusted shipper to package for you. Please note: the cost of shipping is non-refundable.
Returns will be issued refunds only after they are received.
Once an exchange is received, we’ll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you’d like in the web shop. Your store credit expires after one year.
In-Store Return/Exchange Policy
You can return or exchange any unworn, unwashed, or defective merchandise with a receipt within 10 days of purchase for a full refund.
After 10 days, or when returning a gift, a store credit will be issued for the price paid. All returned items must be in unused condition with all packaging intact. Please note: all special orders or items from our In-Store Sample + Seconds Sale are considered final sale and are not eligible for refunds or exchanges.